3226 Online Return Policy

Please be mindful that each 3226online.com item you order is carefully handcrafted in our studio by our team of artisans especially for you! We want you to love your piece so we offer a 60 day return or exchange policy but we ask that you try to be decisive about your purchases.

100% Satisfaction Returns Policy

At 3226online.com, we want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and world artists depends on high quality products and extraordinary customer service.

How do I return an item?

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund. To request an RMA number, please email us at service@3226online.com. Please include your order number in this communication and the reason for your return.

If the return is not the result of an error by 3226online.com, you will be responsible for all shipping costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at our offices.

No refunds will be available after the 60-day returns period has expired.

Can I return a gift?

If you have received a gift from 3226online.com and would like to return it, you may do so by requesting an RMA number via email at service@3226online.com or by phone during the 60-day period following the original delivery date of the order. As soon as the return is received, we will issue you a Promotional Code for the amount of the original order, less shipping charges, so that you may make a new selection from any of the offerings on the website. Please rest assured that we will not alert the person who sent you the gift to your return request.

Can I reuse a promotion code?

If the return did not result from an error by 3226online.com, you will be unable to re-use the original promotion code. If you have used a promotion code on an order and later decide to return all parts of that order as a result of an error on 3226online.com’s part, we will gladly issue you a new promotion code for a future purchase on the site.

When will I get my refund?

Credit for returned products will be issued within 7 business days of receipt of the returned merchandise using the same form of payment originally used for the order (except where other arrangements have been made, as in the case of gift orders). At this time we are unable to accommodate exchanges.

Important Notes and Restrictions:

Refunds will not be available if the returned products have been damaged or altered in any way before arriving at our offices.

3226online.com is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without an RMA number or to any address other than the 3226online.com returns address.

No refunds or returns on custom orders.

As a safeguard against potential abuse, 3226online.com reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.

I haven’t received my order. Is it lost?

Be sure to indicate the complete and correct shipping address when you are placing your order. 3226online.com is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at service@3226online.com (be sure to note your order number and email address, and verify the correct mailing address). A member of our customer service team will check our records to determine when your order was processed and shipped. Please note that any claims related to non-receipt of merchandise must be made within 15 days of the shipment date or within 7 days of the delivery date reported by the carrier (where applicable), whichever came first.

What happens if my item arrives damaged or incomplete?

At 3226online.com, your satisfaction is our priority. If you have received a damaged or incorrect item, or if part of your order is missing, please notify us immediately. The best way to report any problem with your order is to email us at service@3226online.com.

We will be happy to replace any damaged/incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs.

Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you.

3226 Online Privacy Policy

Information Collection and Use

At 3226online.com, we value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless we are legally required to do so.

Order

Most of the information collected in the order process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

Share With A Friend

If you feel that the services of 3226online.com would be useful for a third party you know (e.g. your friends or family members etc), you may use our referral service. If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the site. 3226online.com stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Registration

3226online.com doesn’t have a separate registration form to fill out, however you will be registered automatically when placing your first order with us. In order to process your orders placed on this website, you must first complete the contact information form. During the ordering process you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important 3226online.com services such as order status updates via e-mail.

If you wish to subscribe our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe.

Cookies

We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The 3226online.com shopping cart cannot function without cookies enabled, as the necessary information to process your order is retained within the cookie. If you disable cookies, 3226online.com will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We may, however, link data stored in cookies to the personally identifiable information you submitted while on our site. T

Log Files

We use Internet Protocol (IP) addresses, browser type, and, time of day, to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We may employ third party companies to perform various functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Children

3226online.com does not sell products to persons under the age of 18. If you are under the age of 18, you are required seek the approval of your parent or guardian to purchase products from this site.

Links

This website contains links to other sites. Please be aware that 3226online.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website, 3226online.com.

Social Media Widgets

Our Website include Social Media Features. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Security

We employ encryption technology in all areas of the site, which requires you to provide your personal or account information, including online ordering, and order status. Your credit card number is not stored in our systems but is handled by a third party processor which has the ability and technology to securely process and store such data. This process is handled “behind the scenes” as you go through the purchase process. At no time does 3226online.com record or store your credit card data.

Choice/Opt-out

Our Web site gives you the opportunity to opt-out of receiving marketing communications from us. If you no longer wish to receive communications from us you may opt-out by calling XXXXXXXXXXX or simply send us an email at service@3226online.com with your email address.

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes to this privacy statement, our homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage prior to the change becoming effective.